Fix Google SSO App Not Configured Error - Frequently asked questions
Discover solutions to common issues with Google SSO app configuration errors. This page addresses frequently asked questions to help you troubleshoot and resolve these errors efficiently.
Frequently asked questions
Why do I receive the 'app not configured for user' error with Google SSO in Zendesk?
This error occurs when the Zendesk SAML app is not properly configured in your Google settings. To resolve this, ensure that you have configured the Zendesk SAML app with a Google admin role. Additionally, make sure to set the entity with the…
How can I configure the Zendesk SAML app for Google SSO?
To configure the Zendesk SAML app for Google SSO, you need to set it up in your Google settings with a Google admin role. Make sure to include thehttps://protocol when setting the entity. This is a common oversight that can lead to errors when…
What should I do if Google SSO works from Gmail but not directly from Zendesk?
If Google SSO works when accessing Zendesk from Gmail but not directly from the Zendesk subdomain, it might be due to incorrect configuration of the SAML app. Ensure that the entity is set with thehttps://protocol in your Google settings. This…
Why is the 'https://' protocol important in Google SSO configuration for Zendesk?
Thehttps://protocol is crucial in the Google SSO configuration for Zendesk because it ensures the correct setup of the SAML app. Google does not automatically add this protocol during setup, which can lead to errors like 'app not configured for…
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