Set Up SPF Record for Zendesk - Frequently asked questions
Discover how to set up an SPF record in your personal email for Zendesk. Explore FAQs on configuration, benefits, and troubleshooting common issues.
Frequently asked questions
Can I set up an SPF record in my personal email for Zendesk?
No, you cannot set up an SPF record in your personal email account to send mail on behalf of your Zendesk Support address. Zendesk Support addresses operate differently from traditional email clients and cannot integrate permissions with personal…
Why can't I use my personal email's SPF record with Zendesk?
You can't use your personal email's SPF record with Zendesk because Zendesk Support addresses don't work like traditional email clients. They lack the ability to add permissions in personal email services such as Gmail. To send emails from your…
How do Zendesk Support addresses differ from traditional email clients?
Zendesk Support addresses differ from traditional email clients in that they cannot integrate with personal email services to add permissions, such as setting up SPF records. This means you cannot use your personal email's SPF record to send mail…
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Ella Roy Customer Success Manager
Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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