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Difference Between Zendesk Support and Email Clients

Discover how Zendesk Support addresses differ from traditional email clients and why SPF records can't be used.

How do Zendesk Support addresses differ from traditional email clients?

Zendesk Support addresses differ from traditional email clients in that they cannot integrate with personal email services to add permissions, such as setting up SPF records. This means you cannot use your personal email's SPF record to send mail on behalf of a Zendesk Support address. Instead, you must use the Zendesk system to send messages from your support address. For more insights on SPF records, refer to the article: Setting up SPF for Zendesk to send email on behalf of your email domain.


More related questions

Can I set up an SPF record in my personal email for Zendesk?

No, you cannot set up an SPF record in your personal email account to send mail on behalf of your Zendesk Support address. Zendesk Support addresses operate differently from traditional email clients and cannot integrate permissions with personal…

Why can't I use my personal email's SPF record with Zendesk?

You can't use your personal email's SPF record with Zendesk because Zendesk Support addresses don't work like traditional email clients. They lack the ability to add permissions in personal email services such as Gmail. To send emails from your…

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