Difference Between Zendesk Support and Email Clients
Discover how Zendesk Support addresses differ from traditional email clients and why SPF records can't be used.
How do Zendesk Support addresses differ from traditional email clients?
Zendesk Support addresses differ from traditional email clients in that they cannot integrate with personal email services to add permissions, such as setting up SPF records. This means you cannot use your personal email's SPF record to send mail on behalf of a Zendesk Support address. Instead, you must use the Zendesk system to send messages from your support address. For more insights on SPF records, refer to the article: Setting up SPF for Zendesk to send email on behalf of your email domain.
More related questions
Can I set up an SPF record in my personal email for Zendesk?
No, you cannot set up an SPF record in your personal email account to send mail on behalf of your Zendesk Support address. Zendesk Support addresses operate differently from traditional email clients and cannot integrate permissions with personal…
Why can't I use my personal email's SPF record with Zendesk?
You can't use your personal email's SPF record with Zendesk because Zendesk Support addresses don't work like traditional email clients. They lack the ability to add permissions in personal email services such as Gmail. To send emails from your…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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