Help Center Breadcrumb Issues - Frequently asked questions
Explore common questions about breadcrumb visibility in Zendesk Help Center across different locales. Find solutions and troubleshooting tips for category display issues.
Frequently asked questions
Why isn't the category showing in my help center breadcrumb for some locales?
If your help center breadcrumb isn't showing the category for some locales, it might be due to having only one category available for that locale. When there's only one category, the breadcrumb won't display it. This is designed to support help…
How can I ensure my help center categories appear in breadcrumbs?
To ensure your help center categories appear in breadcrumbs, make sure you have more than one category available for the locale. If there's only one category, the breadcrumb won't display it. This setup is intended for help centers that don't use…
What should I do if my help center doesn't use the category layer?
If your help center doesn't use the category layer, you might notice that the breadcrumb doesn't display the category. This is because the system is designed to support help centers that only include sections nested inside a single category. In…
Why do I need published translations for categories to appear?
Published translations are necessary for categories to appear in your help center breadcrumb because they define the existence of categories for a specific locale. Without these translations, the system won't recognize any categories for that…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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