Help Center Without Category Layer: Breadcrumb Tips
Learn what to do if your help center doesn't use the category layer and how it affects breadcrumbs.
What should I do if my help center doesn't use the category layer?
If your help center doesn't use the category layer, you might notice that the breadcrumb doesn't display the category. This is because the system is designed to support help centers that only include sections nested inside a single category.
In such cases, ensure that you have published translations for the locale in question. If you want to include categories, consider adding more than one category to the locale to make them appear in the breadcrumb.
More related questions
Why isn't the category showing in my help center breadcrumb for some locales?
If your help center breadcrumb isn't showing the category for some locales, it might be due to having only one category available for that locale. When there's only one category, the breadcrumb won't display it. This is designed to support help…
How can I ensure my help center categories appear in breadcrumbs?
To ensure your help center categories appear in breadcrumbs, make sure you have more than one category available for the locale. If there's only one category, the breadcrumb won't display it. This setup is intended for help centers that don't use…
Why do I need published translations for categories to appear?
Published translations are necessary for categories to appear in your help center breadcrumb because they define the existence of categories for a specific locale. Without these translations, the system won't recognize any categories for that…
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