Resolve Email Delivery Issues for Jira Zendesk - Frequently asked questions
Discover solutions to common email delivery issues in Jira Zendesk integrations. This page addresses frequently asked questions to help you troubleshoot effectively.
Frequently asked questions
Why am I receiving email delivery failures for jiraintegration[email protected]?
The email address jiraintegration[email protected]is not meant to receive emails. When you set up a dedicated integration user for your Jira integration, a verified admin user is created in your Zendesk account with this email…
How can I prevent email notifications from being sent to the Jira integration user?
To prevent email notifications from being sent to the Jira integration user, you need to adjust your business rules. These rules, such as triggers or automations, might be set to send email notifications to agents, including the Jira integration…
What should I do if I can't remove the Jira Integration user from a group?
If you're unable to remove the Jira Integration user from a group, it might be because the user's default group is still set to 'Jira Integration'. To resolve this, you need to update the user's default group before attempting to remove them from…
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“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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