To prevent email notifications from being sent to the Jira integration user, you need to adjust your business rules. These rules, such as triggers or automations, might be set to send email notifications to agents, including the Jira integration user.
Ensure that the dedicated Jira admin user is excluded from receiving such notifications. Additionally, remove this user from any groups that are typically set to receive email notifications. This will help in avoiding unnecessary email delivery issues.
The email address jiraintegration[email protected]is not meant to receive emails. When you set up a dedicated integration user for your Jira integration, a verified admin user is created in your Zendesk account with this email…
If you're unable to remove the Jira Integration user from a group, it might be because the user's default group is still set to 'Jira Integration'. To resolve this, you need to update the user's default group before attempting to remove them from…