How to Use LiveChat in Zendesk - Frequently asked questions
Frequently asked questions
How do I connect LiveChat to Zendesk QA?
Connecting LiveChat to Zendesk QA is a straightforward process. First, during the signup, you'll be prompted to connect your help desk. Choose LiveChat from the list of integrations. Next, give your connection a name, which is helpful if you plan…
Can I connect multiple LiveChat instances to Zendesk QA?
Yes, you can connect multiple LiveChat instances to Zendesk QA. To do this, go to Account Settings > Connections once you're in Zendesk QA. This feature allows you to manage multiple connections efficiently, ensuring that all your data is synced…
What data retention options are available when connecting LiveChat?
When connecting LiveChat to Zendesk QA, you have the option to select a data retention period. This allows you to control how long your data is stored and managed within the system. Choosing the right retention period is crucial for maintaining…
How can I ensure data security when syncing LiveChat with Zendesk QA?
Zendesk QA offers additional security options when connecting LiveChat. These options allow you to prevent specific information and conversations from being synced. This feature is particularly useful for maintaining data privacy and ensuring that…
What should I do if I need to import older data from LiveChat?
If you need to import older data from LiveChat into Zendesk QA, you can contact the Zendesk Support team for assistance. While the initial sync covers the last 24 hours of data, the support team can help you with importing data from earlier…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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