How to Connect LiveChat to Zendesk QA
How do I connect LiveChat to Zendesk QA?
Connecting LiveChat to Zendesk QA is a straightforward process. First, during the signup, you'll be prompted to connect your help desk. Choose LiveChat from the list of integrations. Next, give your connection a name, which is helpful if you plan to add multiple connections in the future, and click continue. You'll then be redirected to LiveChat to authorize Zendesk QA to access your account. After that, select the retention period for your data, and you're all set! Zendesk QA will start syncing the last 24 hours of data from your LiveChat account. This process might take some time depending on your selected options and conversation volume. For more details, visit theoriginal link.
More related questions
Can I connect multiple LiveChat instances to Zendesk QA?
Yes, you can connect multiple LiveChat instances to Zendesk QA. To do this, go to Account Settings > Connections once you're in Zendesk QA. This feature allows you to manage multiple connections efficiently, ensuring that all your data is synced…
What data retention options are available when connecting LiveChat?
When connecting LiveChat to Zendesk QA, you have the option to select a data retention period. This allows you to control how long your data is stored and managed within the system. Choosing the right retention period is crucial for maintaining…
How can I ensure data security when syncing LiveChat with Zendesk QA?
Zendesk QA offers additional security options when connecting LiveChat. These options allow you to prevent specific information and conversations from being synced. This feature is particularly useful for maintaining data privacy and ensuring that…
What should I do if I need to import older data from LiveChat?
If you need to import older data from LiveChat into Zendesk QA, you can contact the Zendesk Support team for assistance. While the initial sync covers the last 24 hours of data, the support team can help you with importing data from earlier…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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