Yes, you can connect multiple LiveChat instances to Zendesk QA. To do this, go to Account Settings > Connections once you're in Zendesk QA. This feature allows you to manage multiple connections efficiently, ensuring that all your data is synced and organized. It's a great way to handle different LiveChat accounts or integrate other software as needed.
Connecting LiveChat to Zendesk QA is a straightforward process. First, during the signup, you'll be prompted to connect your help desk. Choose LiveChat from the list of integrations. Next, give your connection a name, which is helpful if you plan…
When connecting LiveChat to Zendesk QA, you have the option to select a data retention period. This allows you to control how long your data is stored and managed within the system. Choosing the right retention period is crucial for maintaining…
Zendesk QA offers additional security options when connecting LiveChat. These options allow you to prevent specific information and conversations from being synced. This feature is particularly useful for maintaining data privacy and ensuring that…
If you need to import older data from LiveChat into Zendesk QA, you can contact the Zendesk Support team for assistance. While the initial sync covers the last 24 hours of data, the support team can help you with importing data from earlier…