Automated Resolutions for AI Agents - Frequently asked questions
Frequently asked questions
What is the new pricing model for Zendesk AI agents?
The new pricing model for Zendesk AI agents, introduced on August 14, 2024, is based on automated resolutions. This model replaces the previous Monthly Active Users (MAUs) and Answer Bot resolutions as the standard usage units. Each plan includes a…
How are automated resolutions measured for Zendesk AI agents?
Automated resolutions for Zendesk AI agents are measured per conversation, not per user. A resolution is counted when a customer's issue is resolved by a bot without live-agent intervention. This can occur through conversation bots, email, or web…
What is the default allocation of automated resolutions per Zendesk plan?
Each Zendesk plan includes a default allocation of automated resolutions. For example, the Enterprise plan offers 15 resolutions per agent per month, while the Professional and Growth plans provide 10, and the Team plan offers 5. If your plan…
How can I add more automated resolutions to my Zendesk account?
To add more automated resolutions to your Zendesk account, you can purchase additional resolutions in increments of 100 or more. This is known as committed usage and offers a better per-resolution cost than overage billing. You can manage your…
How can I avoid overage charges for automated resolutions in Zendesk?
To avoid overage charges for automated resolutions in Zendesk, you can limit the number of resolutions consumed by your account each month. This can be managed in the Admin Center under Account > Usage > Overage. Additionally, you can purchase…
What actions do not contribute to automated resolution calculations in Zendesk?
Certain actions do not contribute to automated resolution calculations in Zendesk, even if an article is suggested. These include Answer Bot for Slack, Article Recommendation API, Article Recommendation for Mobile SDK Classic, Article…
How can I monitor my automated resolution usage in Zendesk?
You can monitor your automated resolution usage in Zendesk through the Automated Resolutions dashboard. This dashboard provides insights into how many resolutions you're using, helping you assess your bot's effectiveness and forecast future needs….
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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