How to Work with Conversations in Zendesk - Frequently asked questions
Frequently asked questions
How can I find conversations to review using custom filters in Zendesk QA?
You can find conversations to review in Zendesk QA by creating custom filters. This allows you to tailor your search to specific criteria, making it easier to manage and review conversations that are most relevant to your needs. To set up custom…
What are the default filters available in Zendesk QA?
Zendesk QA provides a set of default filters to help you navigate through your conversations. These filters are designed to help you quickly find and manage conversations without needing to set up custom filters. Default filters typically include…
How do I add custom hashtags to comments in Zendesk QA?
Adding custom hashtags to comments in Zendesk QA is a great way to organize and find conversations quickly. By using hashtags, you can categorize comments and make them easily searchable. To add a custom hashtag, simply include the hashtag in your…
What is the Conversations view in Zendesk QA?
The Conversations view in Zendesk QA is a feature that allows you to filter conversations for review, leave scores, and provide comments for agents. This view is designed to streamline the review process and ensure that you can efficiently manage…
How does the phone call activity indicator work in Zendesk QA?
The phone call activity indicator in Zendesk QA helps you identify when people were talking during a call. This feature provides a visual representation of call activity, making it easier to review and analyze phone conversations. By using the…
How can I filter conversations by time period in Zendesk QA?
Filtering conversations by time period in Zendesk QA allows you to streamline your review process by focusing on conversations from a specific timeframe. This can be particularly useful for analyzing trends or reviewing recent interactions. To…
How do I set up notifications for conversation events in Zendesk QA?
Setting up notifications for conversation events in Zendesk QA ensures you stay informed about important interactions. This feature allows you to receive alerts based on specific help desk events, helping you manage conversations more effectively….
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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