Filtering conversations by time period in Zendesk QA allows you to streamline your review process by focusing on conversations from a specific timeframe. This can be particularly useful for analyzing trends or reviewing recent interactions.
To filter by time period, access the filtering options in your Zendesk QA account and select the desired date range. This will narrow down the list of conversations to only those that occurred within the specified timeframe, making it easier to manage and review relevant interactions.
You can find conversations to review in Zendesk QA by creating custom filters. This allows you to tailor your search to specific criteria, making it easier to manage and review conversations that are most relevant to your needs. To set up custom…
Zendesk QA provides a set of default filters to help you navigate through your conversations. These filters are designed to help you quickly find and manage conversations without needing to set up custom filters. Default filters typically include…
Adding custom hashtags to comments in Zendesk QA is a great way to organize and find conversations quickly. By using hashtags, you can categorize comments and make them easily searchable. To add a custom hashtag, simply include the hashtag in your…
The Conversations view in Zendesk QA is a feature that allows you to filter conversations for review, leave scores, and provide comments for agents. This view is designed to streamline the review process and ensure that you can efficiently manage…
The phone call activity indicator in Zendesk QA helps you identify when people were talking during a call. This feature provides a visual representation of call activity, making it easier to review and analyze phone conversations. By using the…
Setting up notifications for conversation events in Zendesk QA ensures you stay informed about important interactions. This feature allows you to receive alerts based on specific help desk events, helping you manage conversations more effectively….