Understanding High-Load Banners in Chat - Frequently asked questions
Frequently asked questions
What happens when Zendesk experiences high traffic surges?
During high traffic surges, Zendesk may temporarily disable some features to maintain service stability. This ensures that ongoing chats continue smoothly, even if certain features are paused. Once the CPU usage returns to a safe level, all…
Why does Zendesk disable queue position updates during high traffic?
Zendesk may stop updating queue positions on widgets during high traffic to conserve system resources. This ensures that crucial features remain operational while ongoing chats continue without interruption. Once traffic normalizes, queue position…
What is the High-load dashboard in Zendesk?
The High-load dashboard is activated during traffic surges to save system resources. While it limits real-time visitor activity visibility for agents, all activities and chats are safely stored and accessible once the dashboard is turned…
How does Zendesk handle new chats during high CPU usage?
When CPU usage is high, Zendesk may disable new incoming chats to maintain stability for ongoing conversations. New visitor inquiries are collected via an offline contact form, and normal chat services resume once CPU usage is…
Why are page view events disabled during high traffic on Zendesk?
Zendesk may disable page view events during high traffic to ensure ongoing chat stability. This temporary measure helps conserve resources, and normal logging resumes once traffic levels are…
What should I do if I see a high load banner on Zendesk?
If you see a high load banner and believe it was a mistake, or if you have questions, contact your Zendesk account executive or Zendesk Customer Support for…
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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