Zendesk Ticket Fields Order - Frequently asked questions
Discover how Zendesk displays ticket fields in the printer-friendly version. Explore common questions and answers about ticket field order and customization.
Frequently asked questions
How does Zendesk determine the order of ticket fields in the printer-friendly version?
Zendesk uses the ticket field settings in Admin Center to determine the order of ticket fields in the printer-friendly version. This means that even if you've reordered ticket fields in the ticket form in Support, they might not appear in the same…
Can I change the order of ticket fields in Zendesk's print preview?
Yes, you can change the order of ticket fields in Zendesk's print preview by adjusting the settings in Admin Center. The print preview reflects the order set in the Ticket fields page, not the order in the ticket form. To change the order, go to…
Why don't my ticket fields print in the order I set in Zendesk Support?
Ticket fields might not print in the order you set in Zendesk Support because the print preview uses the order from the Admin Center settings. This can differ from the order in the ticket form. To ensure your ticket fields print in the desired…
Where can I adjust the order of ticket fields for printing in Zendesk?
You can adjust the order of ticket fields for printing in Zendesk by accessing the Ticket fields page in Admin Center. This is where the print preview order is determined. To change the order, select 'Edit order' on the Ticket fields page and use…
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Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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