Send Chat Transcripts Automatically - Frequently asked questions
Discover how to automatically send chat transcripts using email piping. Explore common questions and solutions to streamline your Zendesk chat operations.
Frequently asked questions
How do I enable email piping for chat transcripts in Zendesk?
To enable email piping for chat transcripts in Zendesk, you need to access the Chat dashboard settings. Go to Settings > Account > Email Piping and click 'On'. Then, enter the email addresses that should receive the transcripts. You can add…
Can I customize the chat transcript email template in Zendesk?
Currently, Zendesk does not allow customization of the chat transcript email template. However, you can customize your templates for other email notifications. While the chat transcript email itself cannot be specifically tailored, you can still…
How can I stop automatic ticket creation for chat messages in Zendesk?
To stop automatic ticket creation for chat messages in Zendesk, you need to adjust the settings in the Chat Dashboard. Navigate to Settings > Account > Zendesk Support and check if 'Automatic ticket creation' is enabled. You can set this to…
What happens when a chat session ends in Zendesk?
A chat session in Zendesk ends when the visitor decides to close it. This can happen in several ways: the visitor can manually end the chat through the options menu, close the browser window, or idle on the site for a certain period. The session…
How do I disable chat transcripts from being sent to end-users in Zendesk?
To disable chat transcripts from being sent to end-users in Zendesk, you need to adjust the settings in the Chat Dashboard. Go to Chat Settings > Account > Zendesk Support tab and disable the feature that sends transcripts to end-users. This…
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Customer.io($50M+ ARR)
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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