Enable Email Piping for Zendesk Chat Transcripts
How do I enable email piping for chat transcripts in Zendesk?
To enable email piping for chat transcripts in Zendesk, you need to access the Chat dashboard settings. Go to Settings > Account > Email Piping and click 'On'. Then, enter the email addresses that should receive the transcripts. You can add multiple email addresses by clicking the '+' next to the field. Once you've added all the desired email addresses, click 'Save Changes'.
This feature allows you to automatically send chat transcripts to specified email addresses, ensuring that all chat interactions are documented and accessible via email. For more details, you can refer to the originalZendesk help article.
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