Disable Zendesk Chat Transcripts for End-Users
How do I disable chat transcripts from being sent to end-users in Zendesk?
To disable chat transcripts from being sent to end-users in Zendesk, you need to adjust the settings in the Chat Dashboard. Go to Chat Settings > Account > Zendesk Support tab and disable the feature that sends transcripts to end-users.
This setting is separate from email piping, which sends transcripts to specified email addresses. Disabling this feature ensures that end-users do not receive chat transcripts automatically, allowing you to control the flow of information.
More related questions
How do I enable email piping for chat transcripts in Zendesk?
To enable email piping for chat transcripts in Zendesk, you need to access the Chat dashboard settings. Go to Settings > Account > Email Piping and click 'On'. Then, enter the email addresses that should receive the transcripts. You can add…
Can I customize the chat transcript email template in Zendesk?
Currently, Zendesk does not allow customization of the chat transcript email template. However, you can customize your templates for other email notifications. While the chat transcript email itself cannot be specifically tailored, you can still…
How can I stop automatic ticket creation for chat messages in Zendesk?
To stop automatic ticket creation for chat messages in Zendesk, you need to adjust the settings in the Chat Dashboard. Navigate to Settings > Account > Zendesk Support and check if 'Automatic ticket creation' is enabled. You can set this to…
What happens when a chat session ends in Zendesk?
A chat session in Zendesk ends when the visitor decides to close it. This can happen in several ways: the visitor can manually end the chat through the options menu, close the browser window, or idle on the site for a certain period. The session…
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