Fixing Report Links & Bookmarks Issues - Frequently asked questions
Discover solutions to common issues with loading bookmarks and report links. This page addresses frequently asked questions to help you troubleshoot and resolve these problems effectively.
Frequently asked questions
Why are my Zendesk Explore bookmarks not loading?
If your Zendesk Explore bookmarks aren't loading, it might be due to outdated URL paths. Older bookmarks may still use the previous URL path with the/querysegment. To fix this, update your bookmarks to the new URL path that uses the/report…
How do I update my Zendesk Explore report links?
To update your Zendesk Explore report links, change the URL path from/queryto/report. This update is necessary because older links may not load due to the outdated path. By ensuring your links use the/reportsegment, you can access your…
What should I do if my Zendesk report links are broken?
If your Zendesk report links are broken, it's likely because they are using an outdated URL path. The older links might still have the/querysegment, which needs to be updated to/report. By making this change, your links should work…
Why do I need to change the URL path in Zendesk Explore?
Changing the URL path in Zendesk Explore is necessary because older bookmarks and links may not load if they use the outdated/querysegment. Updating the path to/reportensures that your links are current and functional, allowing you to…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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