Add Users in Sell & Zendesk Support - Frequently asked questions
Explore common questions about adding users in Sell and their automatic addition to Zendesk Support. Find answers to streamline user management across platforms.
Frequently asked questions
Does adding a new user in Zendesk Sell automatically add them to Zendesk Support?
No, adding a new user in Zendesk Sell does not automatically add them to Zendesk Support. Zendesk Sell and Zendesk Support maintain separate databases, meaning that when you create a new contact or lead in Sell, it does not create an end user…
How do Zendesk Sell and Zendesk Support databases interact?
Zendesk Sell and Zendesk Support databases do not automatically interact with each other. When you add a new user in Zendesk Sell, it does not create a corresponding user in Zendesk Support. Each platform maintains its own separate database, so…
What should I do if I want a user in both Zendesk Sell and Support?
To have a user in both Zendesk Sell and Support, you need to manually add them to each platform. Since Zendesk Sell and Support maintain separate databases, adding a user in one does not automatically add them to the other. Therefore, if you want…
Are user roles in Zendesk Sell and Support the same?
User roles in Zendesk Sell and Support are not the same and are managed separately. Each platform has its own set of user roles and permissions, tailored to the specific functionalities and needs of that platform. This means that even if a user…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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