User Roles in Zendesk Sell vs Support
Are user roles in Zendesk Sell and Support the same?
User roles in Zendesk Sell and Support are not the same and are managed separately.
Each platform has its own set of user roles and permissions, tailored to the specific functionalities and needs of that platform. This means that even if a user is present in both systems, their roles and permissions might differ. For a deeper understanding, you can check out the articles on understanding leads, contacts, and deals in Sell, and understanding Zendesk Support user roles.
More related questions
Does adding a new user in Zendesk Sell automatically add them to Zendesk Support?
No, adding a new user in Zendesk Sell does not automatically add them to Zendesk Support. Zendesk Sell and Zendesk Support maintain separate databases, meaning that when you create a new contact or lead in Sell, it does not create an end user…
How do Zendesk Sell and Zendesk Support databases interact?
Zendesk Sell and Zendesk Support databases do not automatically interact with each other. When you add a new user in Zendesk Sell, it does not create a corresponding user in Zendesk Support. Each platform maintains its own separate database, so any…
What should I do if I want a user in both Zendesk Sell and Support?
To have a user in both Zendesk Sell and Support, you need to manually add them to each platform. Since Zendesk Sell and Support maintain separate databases, adding a user in one does not automatically add them to the other. Therefore, if you want a…
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