Adding Users in Zendesk Sell and Support
Does adding a new user in Zendesk Sell automatically add them to Zendesk Support?
No, adding a new user in Zendesk Sell does not automatically add them to Zendesk Support.
Zendesk Sell and Zendesk Support maintain separate databases, meaning that when you create a new contact or lead in Sell, it does not create an end user profile in Support. If you need the user to be present in both systems, you will have to manually add them to Zendesk Support. For more details on user roles, you can refer to the articles on understanding leads, contacts, and deals in Sell, and understanding Zendesk Support user roles.
More related questions
How do Zendesk Sell and Zendesk Support databases interact?
Zendesk Sell and Zendesk Support databases do not automatically interact with each other. When you add a new user in Zendesk Sell, it does not create a corresponding user in Zendesk Support. Each platform maintains its own separate database, so any…
What should I do if I want a user in both Zendesk Sell and Support?
To have a user in both Zendesk Sell and Support, you need to manually add them to each platform. Since Zendesk Sell and Support maintain separate databases, adding a user in one does not automatically add them to the other. Therefore, if you want a…
Are user roles in Zendesk Sell and Support the same?
User roles in Zendesk Sell and Support are not the same and are managed separately. Each platform has its own set of user roles and permissions, tailored to the specific functionalities and needs of that platform. This means that even if a user is…
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