Create Dashboard for Live Agent Status - Frequently asked questions
Frequently asked questions
How do I create a dashboard to report on live agent status in Zendesk?
Creating a dashboard to report on live agent status in Zendesk is straightforward with the Explore beta dashboard builder. First, ensure you have Zendesk Explore Enterprise and have turned on omnichannel routing. Then, in Explore, click the…
What are the prerequisites for creating a live agent status dashboard in Zendesk?
Before creating a live agent status dashboard in Zendesk, you need to meet a few prerequisites. You'll need Zendesk Explore Enterprise and either Editor or Admin permissions. Additionally, omnichannel routing must be turned on to utilize the full…
How can I add unified agent statuses to my Zendesk dashboard?
Adding unified agent statuses to your Zendesk dashboard involves a few simple steps. In your dashboard, click the plus icon and select 'Text' to create a header for 'Unified agent statuses'. Then, add live data components such as 'Agents online',…
How do I include custom agent statuses in my Zendesk dashboard?
To include custom agent statuses in your Zendesk dashboard, follow these steps. First, add a text box to your dashboard and label it 'Custom agent statuses'. Then, search for and select the live data components for each of your custom statuses….
What should I do if custom agent statuses don't adjust with group filters in Zendesk?
If custom agent statuses don't adjust with group filters in Zendesk, it can be frustrating. Currently, the configuration may not support filtering by group, which means all agents in the same custom status are displayed regardless of group…
How can I add channel-specific statuses to my Zendesk dashboard?
Adding channel-specific statuses to your Zendesk dashboard is a great way to monitor agent activity across different channels. Create a section labeled 'Channel statuses' and add live data components like 'Support agents online', 'Messaging…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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