Create a Dashboard for Live Agent Status in Zendesk
How do I create a dashboard to report on live agent status in Zendesk?
Creating a dashboard to report on live agent status in Zendesk is straightforward with the Explore beta dashboard builder.
First, ensure you have Zendesk Explore Enterprise and have turned on omnichannel routing. Then, in Explore, click the Dashboard icon, select 'New dashboard', and choose 'Use beta builder'. Start with a blank dashboard and add sections for unified, custom, and channel-specific agent statuses. For each section, add relevant live data components like 'Agents online' or 'Support agents online'. Finally, name and save your dashboard, and share it as needed.
For more detailed steps, check out theoriginal guide.
More related questions
What are the prerequisites for creating a live agent status dashboard in Zendesk?
Before creating a live agent status dashboard in Zendesk, you need to meet a few prerequisites. You'll need Zendesk Explore Enterprise and either Editor or Admin permissions. Additionally, omnichannel routing must be turned on to utilize the full…
How can I add unified agent statuses to my Zendesk dashboard?
Adding unified agent statuses to your Zendesk dashboard involves a few simple steps. In your dashboard, click the plus icon and select 'Text' to create a header for 'Unified agent statuses'. Then, add live data components such as 'Agents online',…
How do I include custom agent statuses in my Zendesk dashboard?
To include custom agent statuses in your Zendesk dashboard, follow these steps. First, add a text box to your dashboard and label it 'Custom agent statuses'. Then, search for and select the live data components for each of your custom statuses….
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How can I add channel-specific statuses to my Zendesk dashboard?
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