Add Channel-Specific Statuses to Zendesk Dashboard
How can I add channel-specific statuses to my Zendesk dashboard?
Adding channel-specific statuses to your Zendesk dashboard is a great way to monitor agent activity across different channels.
Create a section labeled 'Channel statuses' and add live data components like 'Support agents online', 'Messaging agents online', and 'Talk agents online'. You can also add other channel-specific components as needed. Consider splitting the section into separate parts for each channel if you have multiple components, to keep the dashboard organized and easy to read.
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