Bulk Opt-Out from Leads Page - Frequently asked questions
Discover how to perform a bulk opt-out action from your Leads page. This FAQ page addresses common questions and provides solutions for managing lead preferences efficiently.
Frequently asked questions
Can I perform a bulk opt-out action from my Leads page in Zendesk?
Unfortunately, Zendesk does not support a bulk opt-out action for leads. You will need to manually update each lead that requests to opt-out of email communication. To manage opt-out requests, you can add a custom field or a tag to each lead who…
How can I manage email opt-out requests for leads in Zendesk?
To manage email opt-out requests in Zendesk, you can use custom fields or tags. This helps you track which leads have opted out. While Zendesk does not offer a bulk opt-out feature, you can manually update each lead's record. By adding a custom…
What should I do if a lead wants to unsubscribe from emails in Zendesk?
If a lead wants to unsubscribe from emails in Zendesk, you need to update their record individually. This can be done by adding a custom field or a tag. Although Zendesk does not provide a bulk unsubscribe option, using custom fields or tags…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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