image for site

How to Integrate with JIRA - Frequently asked questions

Discover answers to common questions about integrating Zendesk with JIRA. Learn about setup, troubleshooting, and optimizing your integration for seamless workflow.

Frequently asked questions

How can I integrate Zendesk Chat with JIRA?

Integrating Zendesk Chat with JIRA allows you to automatically create JIRA issues from chat interactions. To set up the integration, first ensure you are using the standalone Legacy version of Zendesk Chat, as this feature is not available for…

What information is included in a JIRA issue created from Zendesk Chat?

When a JIRA issue is created from Zendesk Chat, it includes all vital information from the chat session. This information comprises the chat transcript, the country of the visitor, and their IP address. This comprehensive data is automatically…

Can I manually create a JIRA issue from a Zendesk Chat?

Yes, agents can manually create a JIRA issue from a Zendesk Chat session. This is done by clicking the 'Create Issue' button during or after a chat. This manual creation process allows agents to ensure that only relevant chats are turned into JIRA…

What should I do if I can't find my Zendesk Chat version?

If you're unsure about which version of Zendesk Chat you are using, it's important to determine this before setting up the JIRA integration. The integration is only available for the standalone Legacy version of Zendesk Chat. To find out your…

Why should I enable the Pre-Chat form in Zendesk Chat?

Enabling the Pre-Chat form in Zendesk Chat is recommended to automatically capture visitor email addresses. This feature helps avoid the need for manual entry of email addresses in JIRA issues. By requiring visitors to enter their email addresses…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites