Identify Your Zendesk Chat Version
What should I do if I can't find my Zendesk Chat version?
If you're unsure about which version of Zendesk Chat you are using, it's important to determine this before setting up the JIRA integration. The integration is only available for the standalone Legacy version of Zendesk Chat.
To find out your version, refer to the Zendesk help article on determining your Zendesk Chat account version. This will guide you through the steps needed to identify your account type, ensuring compatibility with the JIRA integration.
More related questions
How can I integrate Zendesk Chat with JIRA?
Integrating Zendesk Chat with JIRA allows you to automatically create JIRA issues from chat interactions. To set up the integration, first ensure you are using the standalone Legacy version of Zendesk Chat, as this feature is not available for…
What information is included in a JIRA issue created from Zendesk Chat?
When a JIRA issue is created from Zendesk Chat, it includes all vital information from the chat session. This information comprises the chat transcript, the country of the visitor, and their IP address. This comprehensive data is automatically…
Can I manually create a JIRA issue from a Zendesk Chat?
Yes, agents can manually create a JIRA issue from a Zendesk Chat session. This is done by clicking the 'Create Issue' button during or after a chat. This manual creation process allows agents to ensure that only relevant chats are turned into JIRA…
Why should I enable the Pre-Chat form in Zendesk Chat?
Enabling the Pre-Chat form in Zendesk Chat is recommended to automatically capture visitor email addresses. This feature helps avoid the need for manual entry of email addresses in JIRA issues. By requiring visitors to enter their email addresses…
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