Manually Create JIRA Issues from Zendesk Chat
Can I manually create a JIRA issue from a Zendesk Chat?
Yes, agents can manually create a JIRA issue from a Zendesk Chat session. This is done by clicking the 'Create Issue' button during or after a chat.
This manual creation process allows agents to ensure that only relevant chats are turned into JIRA issues, providing flexibility in managing support tickets and prioritizing tasks based on the chat's content.
More related questions
How can I integrate Zendesk Chat with JIRA?
Integrating Zendesk Chat with JIRA allows you to automatically create JIRA issues from chat interactions. To set up the integration, first ensure you are using the standalone Legacy version of Zendesk Chat, as this feature is not available for…
What information is included in a JIRA issue created from Zendesk Chat?
When a JIRA issue is created from Zendesk Chat, it includes all vital information from the chat session. This information comprises the chat transcript, the country of the visitor, and their IP address. This comprehensive data is automatically…
What should I do if I can't find my Zendesk Chat version?
If you're unsure about which version of Zendesk Chat you are using, it's important to determine this before setting up the JIRA integration. The integration is only available for the standalone Legacy version of Zendesk Chat. To find out your…
Why should I enable the Pre-Chat form in Zendesk Chat?
Enabling the Pre-Chat form in Zendesk Chat is recommended to automatically capture visitor email addresses. This feature helps avoid the need for manual entry of email addresses in JIRA issues. By requiring visitors to enter their email addresses…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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