Ensure Pre-Chat Form on Timeout - Frequently asked questions
Discover how to ensure the pre-chat form appears after a timeout. Explore FAQs on managing visitor reconnections and maintaining chat engagement effectively.
Frequently asked questions
How can I ensure the pre-chat form appears after a visitor reconnects?
To ensure the pre-chat form appears when a visitor reconnects, you need to modify the Web Widget script. By default, the pre-chat form is skipped when a visitor reconnects after a timeout. To change this behavior, you can use a custom script that…
What should I do if a chat trigger message appears instead of the pre-chat form?
If a chat trigger message appears instead of the pre-chat form, you need to update your trigger condition. Change the condition from 'When a visitor has loaded the chat widget' to 'When a visitor requests a chat'. This adjustment ensures that the…
How can I apply or reapply widget settings after a visitor reconnects?
To apply or reapply widget settings after a visitor reconnects, use the updateSettings API. This can be done by adding a script after the initial script that forces the pre-chat form to appear. The script example provided in the help doc applies…
Why am I seeing an 'Uncaught ReferenceError: zE is not defined' error?
The 'Uncaught ReferenceError: zE is not defined' error occurs if the script is used without your account-specific widget snippet being included first. Ensure that your Web Widget is loaded before using the zE APIs. To resolve this, add the widget…
Can I use this solution if I have multiple chat departments?
This solution is primarily designed for use with a single chat department. If you have multiple chat departments, you may need to adjust the script or settings to accommodate your specific setup. Consider consulting with Zendesk support or…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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