Using Pre-Chat Form Solution with Multiple Departments
Can I use this solution if I have multiple chat departments?
This solution is primarily designed for use with a single chat department. If you have multiple chat departments, you may need to adjust the script or settings to accommodate your specific setup.
Consider consulting with Zendesk support or exploring additional resources to find a solution that works for multiple departments. The provided script example applies the 'Shopping Cart' department, but you can modify it to suit your needs.
More related questions
How can I ensure the pre-chat form appears after a visitor reconnects?
To ensure the pre-chat form appears when a visitor reconnects, you need to modify the Web Widget script. By default, the pre-chat form is skipped when a visitor reconnects after a timeout. To change this behavior, you can use a custom script that…
What should I do if a chat trigger message appears instead of the pre-chat form?
If a chat trigger message appears instead of the pre-chat form, you need to update your trigger condition. Change the condition from 'When a visitor has loaded the chat widget' to 'When a visitor requests a chat'. This adjustment ensures that the…
How can I apply or reapply widget settings after a visitor reconnects?
To apply or reapply widget settings after a visitor reconnects, use the updateSettings API. This can be done by adding a script after the initial script that forces the pre-chat form to appear. The script example provided in the help doc applies…
Why am I seeing an 'Uncaught ReferenceError: zE is not defined' error?
The 'Uncaught ReferenceError: zE is not defined' error occurs if the script is used without your account-specific widget snippet being included first. Ensure that your Web Widget is loaded before using the zE APIs. To resolve this, add the widget…
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