Reapply Widget Settings After Reconnect
How can I apply or reapply widget settings after a visitor reconnects?
To apply or reapply widget settings after a visitor reconnects, use the updateSettings API. This can be done by adding a script after the initial script that forces the pre-chat form to appear.
The script example provided in the help doc applies the 'Shopping Cart' department when the widget connects or reconnects. This ensures that the correct settings are applied each time the widget is used. Make sure to test your workflow to confirm that the settings are applied correctly.
More related questions
How can I ensure the pre-chat form appears after a visitor reconnects?
To ensure the pre-chat form appears when a visitor reconnects, you need to modify the Web Widget script. By default, the pre-chat form is skipped when a visitor reconnects after a timeout. To change this behavior, you can use a custom script that…
What should I do if a chat trigger message appears instead of the pre-chat form?
If a chat trigger message appears instead of the pre-chat form, you need to update your trigger condition. Change the condition from 'When a visitor has loaded the chat widget' to 'When a visitor requests a chat'. This adjustment ensures that the…
Why am I seeing an 'Uncaught ReferenceError: zE is not defined' error?
The 'Uncaught ReferenceError: zE is not defined' error occurs if the script is used without your account-specific widget snippet being included first. Ensure that your Web Widget is loaded before using the zE APIs. To resolve this, add the widget…
Can I use this solution if I have multiple chat departments?
This solution is primarily designed for use with a single chat department. If you have multiple chat departments, you may need to adjust the script or settings to accommodate your specific setup. Consider consulting with Zendesk support or…
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