Zendesk Talk Number Availability & Pricing - Frequently asked questions
Frequently asked questions
How does Zendesk Talk pricing work for inbound and outbound calls?
Zendesk Talk pricing is based on a per-minute rate for both inbound and outbound calls, with additional charges for optional features like call recording and voicemail transcription. Inbound calls can be received via a web browser at a flat rate or…
Can I use my existing phone number with Zendesk Talk?
Yes, you can bring your existing phone number to Zendesk Talk by porting it over. This process may take some time, so plan accordingly. Alternatively, you can forward calls from your existing number to a Zendesk Talk number. Keep in mind that…
What are the costs associated with call transcription in Zendesk Talk?
Call transcription in Zendesk Talk is charged at $0.01 per minute of transcribed audio, rounded up to the nearest minute. These charges are processed along with other Talk usage charges and deducted from your account's Talk credit balance. If you…
Are there any package discounts available for Zendesk Talk?
Yes, Zendesk offers package discounts for Talk credit if you pay by invoice. Discounts range from 3% to 20% depending on the amount of Talk Telephony Credits purchased. For example, purchasing $50,000 in credits provides a 20% savings. To learn…
How can I manage my existing Zendesk Talk numbers?
Managing your Zendesk Talk numbers involves understanding that any active phone number incurs a monthly charge based on its location. If you were assigned a number during a trial and wish to avoid charges, you need to remove it post-trial. For more…
What are the requirements for purchasing a Zendesk Talk number?
Purchasing a Zendesk Talk number may involve fulfilling specific regulatory requirements, which vary by country. It's important to check these requirements before purchasing a number. For more information on regulatory requirements, see the Zendesk…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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