Agent-to-Agent Calls in Zendesk - Frequently asked questions
Discover how Zendesk supports agent-to-agent calls. Explore common questions and solutions for enabling communication between agents within Zendesk.
Frequently asked questions
Can agents call each other directly using Zendesk Talk?
No, agents cannot call each other directly using Zendesk Talk. Currently, Zendesk Talk does not support direct agent-to-agent calling. However, agents can communicate with each other by adding a third-party to a conference call or by transferring a…
How can agents communicate with each other in Zendesk Talk?
Agents can communicate with each other in Zendesk Talk by using conference calls or call transfers. While direct agent-to-agent calling isn't available, agents can add each other as a third-party in a conference call or transfer calls to one…
Is Zendesk planning to add direct agent-to-agent calling?
Currently, there is no information on whether Zendesk plans to add direct agent-to-agent calling. If you have feedback or suggestions for this feature, Zendesk encourages users to post their ideas in the Feedback - Voice (Talk) topic. This allows…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
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Read FreeCash's case study
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