Agent Communication in Zendesk Talk
Discover how agents can communicate in Zendesk Talk using conference calls and call transfers.
How can agents communicate with each other in Zendesk Talk?
Agents can communicate with each other in Zendesk Talk by using conference calls or call transfers. While direct agent-to-agent calling isn't available, agents can add each other as a third-party in a conference call or transfer calls to one another. This provides a workaround for agents needing to discuss matters during a call. For more information, check out the articles on adding a third-party to a conference call and transferring calls.
More related questions
Can agents call each other directly using Zendesk Talk?
No, agents cannot call each other directly using Zendesk Talk. Currently, Zendesk Talk does not support direct agent-to-agent calling. However, agents can communicate with each other by adding a third-party to a conference call or by transferring a…
Is Zendesk planning to add direct agent-to-agent calling?
Currently, there is no information on whether Zendesk plans to add direct agent-to-agent calling. If you have feedback or suggestions for this feature, Zendesk encourages users to post their ideas in the Feedback - Voice (Talk) topic. This allows…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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