How to Fix Community Forum Issues - Frequently asked questions
Frequently asked questions
How can I delete my community in Zendesk?
Unfortunately, you cannot delete a community from the Zendesk help center. If you're looking to remove your community, you might need to consider alternative options such as archiving or hiding it from view. For more detailed guidance, you can…
Can unauthenticated users post in Zendesk community forums?
No, unauthenticated end users cannot submit posts in the Zendesk community forums. The platform requires users to be authenticated to ensure a secure and managed environment. This helps maintain the quality and relevance of the content shared…
Can I embed media in Zendesk Gather posts?
Yes, you can embed media in Zendesk Gather posts using the WYSIWYG editor. This allows you to add hyperlinks and images to your posts, enhancing the content and making it more engaging for your audience. However, it's important to note that other…
How do I enable @mentions in Zendesk community forums?
To use @mentions in Zendesk's Gather, you need to ensure that the feature is turned on. You can toggle @mentions on or off in the settings, allowing users to tag others in posts and comments. This feature helps facilitate communication and…
How can I list all community posts on my Zendesk Guide home page?
Listing all community posts on your Zendesk Guide home page can be done by following specific instructions provided by Zendesk. However, it's important to note that Zendesk does not officially support or guarantee the code for this customization….
What does 'Follow' mean in Zendesk Guide or Gather?
In Zendesk Guide and Gather, 'Follow' means to subscribe to updates. When you follow a topic or post, you'll receive notifications about new activity, keeping you informed and engaged with the content that matters to…
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