Blocklisting Leads & Contacts - Frequently asked questions
Frequently asked questions
How can I blocklist specific leads and contacts in Zendesk Sell?
To blocklist specific leads and contacts in Zendesk Sell, you can use the blocklist feature to prevent email conversations with them from being tracked. This means that while you can still send emails to these blocklisted leads and contacts, none…
Can I block an entire email domain in Zendesk Sell?
Blocking an entire email domain in Zendesk Sell is not directly possible through the blocklist feature. However, if you wish to block all emails from a specific domain, you can contact the Zendesk support team for assistance. While you can…
What happens if I blocklist a lead or contact with multiple email addresses?
When you blocklist a lead or contact in Zendesk Sell, all email addresses associated with their profile are blocklisted. This means that any email activity with any of their email addresses will not be tracked by Sell. Blocklisting is applied to…
Are email conversations with team members automatically blocklisted in Zendesk Sell?
Yes, email conversations with your coworkers (other users in your Sell account) are automatically blocklisted in Zendesk Sell. This means that these conversations are not tracked by default. However, it's important to note that this automatic…
How can I unblock a blocklisted email address in Zendesk Sell?
If you need to unblock a blocklisted email address in Zendesk Sell, you can do so by accessing the blocklist settings. Simply navigate to the Block list tab under Communication Channels > Email, and find the email address you wish to unblock. Once…
Can I use wildcards to block email addresses in Zendesk Sell?
Unfortunately, Zendesk Sell does not support the use of wildcards (such as *) to block email addresses. If you need to block a range of email addresses or an entire domain, you will need to contact Zendesk support for assistance. While individual…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
