Zendesk CX Academy Guide - Frequently asked questions
Frequently asked questions
What is the Zendesk CX Academy?
The Zendesk CX Academy is a program designed to help startups maximize their use of Zendesk. It offers a series of educational videos and articles to guide you through setting up and using Zendesk products effectively. The program is part of the…
What courses are included in the Zendesk CX Academy?
The Zendesk CX Academy includes a variety of courses designed to help you set up and customize your Zendesk experience. Courses are divided into sections like 'Hit the Ground Running', 'Customizing the Experience', and 'Bringing it all together'….
How can I customize my Zendesk experience?
Customizing your Zendesk experience involves using courses from the 'Customizing the Experience' section. These courses teach you how to personalize your email, create triggers and automations, and implement tools like the Answer Bot. You'll also…
What is the 'Hit the Ground Running' section about?
The 'Hit the Ground Running' section of the Zendesk CX Academy focuses on foundational concepts for managing customer requests and leveraging a knowledge base. Courses cover topics like activating your Zendesk account, setting up support, managing…
How does the Zendesk CX Academy support omnichannel setup?
The Zendesk CX Academy offers a course on omnichannel setup, teaching you how to create seamless customer experiences by integrating various communication channels. This approach ensures that your support is consistent and efficient across all…
What additional resources are available for Zendesk startups?
In addition to the courses, Zendesk offers resources like Startups Office Hours and a Slack Community. These resources provide opportunities for startups to engage with industry leaders, participate in product walkthroughs, and join discussions…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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