Courses in Zendesk CX Academy
What courses are included in the Zendesk CX Academy?
The Zendesk CX Academy includes a variety of courses designed to help you set up and customize your Zendesk experience. Courses are divided into sections like 'Hit the Ground Running', 'Customizing the Experience', and 'Bringing it all together'. Each section covers different aspects, from managing customer requests to customizing your Help Center and using omnichannel support. You can start with any course, but following the recommended order is beneficial.
More related questions
What is the Zendesk CX Academy?
The Zendesk CX Academy is a program designed to help startups maximize their use of Zendesk. It offers a series of educational videos and articles to guide you through setting up and using Zendesk products effectively. The program is part of the…
How can I customize my Zendesk experience?
Customizing your Zendesk experience involves using courses from the 'Customizing the Experience' section. These courses teach you how to personalize your email, create triggers and automations, and implement tools like the Answer Bot. You'll also…
What is the 'Hit the Ground Running' section about?
The 'Hit the Ground Running' section of the Zendesk CX Academy focuses on foundational concepts for managing customer requests and leveraging a knowledge base. Courses cover topics like activating your Zendesk account, setting up support, managing…
How does the Zendesk CX Academy support omnichannel setup?
The Zendesk CX Academy offers a course on omnichannel setup, teaching you how to create seamless customer experiences by integrating various communication channels. This approach ensures that your support is consistent and efficient across all…
What additional resources are available for Zendesk startups?
In addition to the courses, Zendesk offers resources like Startups Office Hours and a Slack Community. These resources provide opportunities for startups to engage with industry leaders, participate in product walkthroughs, and join discussions…
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