New Permissions for Custom Objects - Frequently asked questions
Explore FAQs about new permissions for viewing custom objects in search and lists. Learn how these changes impact your Zendesk experience and improve data management.
Frequently asked questions
What are the new permissions for viewing custom objects in Zendesk?
Zendesk has introduced more granular permissions for agent access to custom objects in the Agent Workspace. Previously, permissions were limited to view, create, edit, and delete access on a per-role basis. Now, you can control whether a custom…
Why did Zendesk change permissions for custom objects?
Zendesk updated permissions for custom objects to address specific use cases where a list view of a custom object's records is unnecessary or undesirable. For instance, if custom objects are used as a data store for custom apps, having a list of…
What actions are needed for the new custom object permissions in Zendesk?
If you want your existing custom objects to remain visible to all agents and admins, no action is required as this is the default setting. However, if you wish to restrict agent access to the list of a custom object's records, you can adjust the…
How can I restrict agent access to custom object records in Zendesk?
To restrict agent access to the list of a custom object's records in Zendesk, you need to edit the Object list and search value on the Permissions tab for the custom object. This allows you to control whether the custom object appears in the object…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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