Actions for New Custom Object Permissions in Zendesk
What actions are needed for the new custom object permissions in Zendesk?
If you want your existing custom objects to remain visible to all agents and admins, no action is required as this is the default setting. However, if you wish to restrict agent access to the list of a custom object's records, you can adjust the Object list and search value on the Permissions tab for the custom object. This feature is available to all accounts supporting the new custom object experience, including all Zendesk Suite plans and Support Enterprise plans.
More related questions
What are the new permissions for viewing custom objects in Zendesk?
Zendesk has introduced more granular permissions for agent access to custom objects in the Agent Workspace. Previously, permissions were limited to view, create, edit, and delete access on a per-role basis. Now, you can control whether a custom…
Why did Zendesk change permissions for custom objects?
Zendesk updated permissions for custom objects to address specific use cases where a list view of a custom object's records is unnecessary or undesirable. For instance, if custom objects are used as a data store for custom apps, having a list of…
How can I restrict agent access to custom object records in Zendesk?
To restrict agent access to the list of a custom object's records in Zendesk, you need to edit the Object list and search value on the Permissions tab for the custom object. This allows you to control whether the custom object appears in the object…
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