How to Report on Jira Tickets in Explore - Frequently asked questions
Frequently asked questions
How can I report on Jira tickets in Zendesk?
To report on Jira tickets in Zendesk, you can use thejira_escalatedtag. This tag is automatically added to tickets linked to a Jira issue. By creating a custom metric in Zendesk Explore, you can track these tickets and include various…
What do I need to create a Jira ticket report in Zendesk?
To create a Jira ticket report in Zendesk, you'll need a few things. First, ensure you have Zendesk Explore Professional or Enterprise, as well as Editor or Admin permissions. Additionally, the Jira integration must be installed in Zendesk Support,…
Can I customize my Jira ticket report in Zendesk?
Yes, you can customize your Jira ticket report in Zendesk. One way to do this is by modifying the formula used to identify tickets. For example, you can adjust the formula to look for tickets with tags containing the 'jira_' prefix instead of just…
How can I include Jira Ticket IDs in my Zendesk report?
Including Jira Ticket IDs in your Zendesk report requires a custom approach. Since Jira Ticket ID is not a native attribute in Explore, you need to create a custom ticket field and manually populate it with the corresponding Jira ID. Once you have…
Is it possible to report on when the 'jira_escalated' tag was added?
Currently, reporting on the exact time when the 'jira_escalated' tag was added is not possible in Zendesk Explore. The closest you can get is using the 'Update - Date' attribute from the Support - Updates history dataset. This limitation means you…
How can I automate adding Jira IDs to Zendesk tickets?
Automating the addition of Jira IDs to Zendesk tickets can be achieved through API integration. By using the Zendesk API, you can systematically update custom fields in tickets with Jira IDs. To set this up, create a custom ticket field in Zendesk…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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