Fix Subscription Option Mistakes - Frequently asked questions
Discover solutions for correcting mistakes in your Zendesk subscription options. This page addresses common questions and provides guidance on fixing errors.
Frequently asked questions
How can I correct a mistake in my Zendesk subscription options?
If you've made a mistake in selecting your Zendesk subscription options, you can update your subscription to correct it. In some cases, changes may not take effect until the next billing cycle. If you need immediate changes, contact your account…
What should I do if my Zendesk subscription change isn't immediate?
If your subscription change isn't immediate, it might be due to the change taking effect in the next billing cycle. For urgent changes, reach out to your account representative or Zendesk Support. They can assist in expediting the process if…
Who can I contact for help with my Zendesk subscription issues?
For help with subscription issues, you can contact your Zendesk account representative or Zendesk Support. They can assist with correcting mistakes or making changes to your…
Can I downgrade my Zendesk subscription mid-term?
Unfortunately, mid-term downgrades are not possible as per Zendesk's Main Subscription Agreement. Downgrades can only take effect upon renewal. If you made a mistake, contact Zendesk Support for potential…
What happens if I select the wrong billing cycle for my Zendesk subscription?
If you accidentally select the wrong billing cycle, such as annual instead of monthly, you should contact Zendesk Support immediately. They can guide you on the next steps to rectify the…
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Zeffy
Zeffy
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Zinc
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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Howard Blick Customer Service Team Lead
Freecash
Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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