API Usage Dashboard Guide - Frequently asked questions
Frequently asked questions
What is the new API Usage Dashboard in Zendesk Admin Center?
The new API Usage Dashboard in Zendesk Admin Center is designed to help users better understand their API utilization. It provides insights into API call rates, trends, and potential rate limit issues. This tool is part of Zendesk's ongoing efforts…
What are the default API usage limits for Zendesk plans?
Zendesk has set default API usage limits based on different plans to help manage API requests effectively. The limits are as follows: Team plan allows 200 requests per minute, Growth and Professional plans allow 400 requests per minute, Enterprise…
How can the API Usage Dashboard help manage API rate limits?
The API Usage Dashboard is a powerful tool for managing API rate limits by providing detailed insights into your API usage patterns. It offers a 7-day summary of rate limit breaches, near-breaches, and usage trends, helping you identify potential…
When will the API Usage Dashboard be available to Zendesk customers?
The API Usage Dashboard is being rolled out to all Zendesk customers in the first half of 2024. Once it becomes available for your account, you will be able to access it directly from the Admin Center. This rollout is part of Zendesk's commitment…
What should I do if my Zendesk instance is over the API rate limit?
If your Zendesk instance is frequently hitting the API rate limit, there are several steps you can take to address the issue. First, check your current plan to confirm your API rate limit. Use the API Usage Dashboard to identify which API callers…
Where can I find more information about managing API usage in Zendesk?
For more detailed information on managing your API usage in Zendesk, you can refer to the help center article linked in the original announcement. Additionally, if you have feedback or questions, you can visit the Zendesk community forum where…
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