Using Zendesk Support for B2E - Frequently asked questions
Frequently asked questions
How can views improve ticket management in a B2E business?
Views help organize your tickets by grouping them into lists based on specific criteria. This organization allows you to easily determine which tickets need attention, helping you and your team plan accordingly. For instance, if your IT support…
What role do organizations and groups play in a B2E business?
Organizations and groups help organize users and agents in your Zendesk Support account, making it easier to manage workflows and support requests. In a B2E business, organizations can be used to escalate tickets, support service-level agreements,…
How do ticket fields enhance B2E support efficiency?
Ticket fields provide essential data that agents need to solve problems efficiently. Understanding the types of ticket fields and their permissions is crucial for effective use. In a B2E setting, having the right ticket fields can reduce…
How can business rules optimize B2E support processes?
Business rules, such as triggers and automations, help process tickets intelligently, reducing redundant work and saving agents' time. In a B2E business, these rules can route new requests to the right team, send notifications, and escalate…
What are macros and how do they benefit B2E support?
Macros are predefined actions that agents can apply to tickets with a single click, providing consistent responses quickly. In a B2E environment, macros can direct employees to help center articles, request additional information, or manage high…
How does a help center benefit a B2E business?
A help center provides a platform for employees to find information without needing to raise a support ticket, improving self-service. By setting up a help center, you can create FAQs and articles on common issues, reducing the need for direct…
How can apps and integrations enhance B2E support?
Apps and integrations, like Slack and Attachment Manager, improve productivity and communication in B2E support. For example, the Slack integration allows interaction with support tickets directly in Slack channels, facilitating quick…
What is Web Widget (Classic) and how does it help B2E businesses?
Web Widget (Classic) is an embedded web application that provides access to help center articles and support channels. By using Web Widget (Classic), employees can self-serve by searching for help center articles or easily contact support agents….
How do support addresses streamline B2E ticket routing?
Support addresses allow users to submit tickets via email, routing them directly to the appropriate agents or groups. In a B2E business, creating multiple support addresses based on tasks, departments, or locations can help organize and direct…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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