How to Get a Sandbox Account - Frequently asked questions
Discover how to obtain a Zendesk sandbox account for testing. This page answers common questions about setup, usage, and benefits of a test environment.
Frequently asked questions
What is a Zendesk sandbox account?
A Zendesk sandbox account is a testing environment available for Enterprise Support and Suite plans. It allows you to test, learn, and make mistakes without affecting your live environment. This is particularly useful for trying out new features or…
How can I create a Zendesk sandbox account?
To create a Zendesk sandbox account, you need to be on the Enterprise Support or Suite plans. The sandbox allows you to test changes in a safe environment before applying them to your live setup. Creating a sandbox involves following specific…
Who can access the Zendesk sandbox feature?
The Zendesk sandbox feature is accessible to users on the Enterprise Support and Suite plans. This feature is designed to help these users test and learn in a controlled environment without impacting their live setup. By using the sandbox, you…
Why should I use a Zendesk sandbox account?
Using a Zendesk sandbox account is beneficial for testing and learning without affecting your live environment. It allows you to make mistakes and try out new features safely. This is particularly useful for organizations that want to ensure…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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