Granting Agent Access to Explore Video - Frequently asked questions
Discover how to grant agents access to Explore Video in Zendesk. This page answers common questions about permissions, settings, and troubleshooting.
Frequently asked questions
How can I grant agents access to Zendesk Explore?
To grant agents access to Zendesk Explore, you can follow a simple process outlined in the video provided in the help documentation. This video offers a step-by-step walkthrough to ensure you can easily manage access permissions for your team. For…
Where can I find a video guide to grant Explore access?
You can find a video guide on how to grant access to Explore in the Zendesk help documentation. This video provides a clear and concise walkthrough to help you understand the process. For further details, you can also check out the article 'Giving…
What resources are available for granting Explore access?
Zendesk provides a video walkthrough and an article to help you grant access to Explore. These resources are designed to make the process straightforward and easy to follow. The video offers a visual guide, while the article 'Giving users access…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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