How to Turn Off CCs and Followers - Frequently asked questions
Discover how to manage CCs and followers in Zendesk. This page answers common questions about disabling these features to streamline your support process.
Frequently asked questions
How can I turn off CCs and followers in Zendesk?
To turn off CCs and followers in Zendesk, you need to access the Admin Center. Navigate toObjects and rulesin the sidebar, then selectTickets > Settings. In the CCs and followers section, simply uncheck theEnable followersor…
What should I do if I want to roll back to the previous CCs experience?
If your Zendesk account was created before May 2019 and you migrated to the updated CCs and followers experience, you can roll back to the previous experience. In the Admin Center, go toObjects and rules > Tickets > Settings. In the CCs and…
Can I disable followers on specific forms in Zendesk?
Disabling followers on specific forms in Zendesk requires custom code. This isn't something you can do directly through the Agent Support UI. You might need to involve your development team to make these changes. They can refer to the theme files…
What happens to my settings if I turn off CCs and followers?
When you turn off CCs or followers in Zendesk, the associated settings and permissions are also turned off but saved. This means if you decide to turn these features back on, any modifications like follower email templates or blocklists will still…
How do I manually roll back business rules after disabling CCs and followers?
After rolling back your account, you need to manually adjust your triggers, macros, and automations. Access the Admin Center, click the Admin icon, and selectBusiness Rules > Triggersto adjust triggers. For macros, go toManage > Macros,…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
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"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
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