Manually Rolling Back Business Rules in Zendesk
How do I manually roll back business rules after disabling CCs and followers?
After rolling back your account, you need to manually adjust your triggers, macros, and automations. Access the Admin Center, click the Admin icon, and selectBusiness Rules > Triggersto adjust triggers. For macros, go toManage > Macros, and for automations, selectBusiness Rules > Automations. Change the rules back to their original settings, such as changingEmail user: (requester and CC)back toEmail user: (requester).
More related questions
How can I turn off CCs and followers in Zendesk?
To turn off CCs and followers in Zendesk, you need to access the Admin Center. Navigate toObjects and rulesin the sidebar, then selectTickets > Settings. In the CCs and followers section, simply uncheck theEnable followersor…
What should I do if I want to roll back to the previous CCs experience?
If your Zendesk account was created before May 2019 and you migrated to the updated CCs and followers experience, you can roll back to the previous experience. In the Admin Center, go toObjects and rules > Tickets > Settings. In the CCs and…
Can I disable followers on specific forms in Zendesk?
Disabling followers on specific forms in Zendesk requires custom code. This isn't something you can do directly through the Agent Support UI. You might need to involve your development team to make these changes. They can refer to the theme files…
What happens to my settings if I turn off CCs and followers?
When you turn off CCs or followers in Zendesk, the associated settings and permissions are also turned off but saved. This means if you decide to turn these features back on, any modifications like follower email templates or blocklists will still…
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