Using Select an Address App - Frequently asked questions
Explore common questions about using the Select an Address app with multiple brands and default email addresses in Zendesk. Find solutions and tips here.
Frequently asked questions
Why are my ticket replies sent from the default support address in the Select an Address app?
The Select an Address app sets the default support address for ticket replies. If the app is active, it overrides the default brand support address with the one selected in the app. This means that even if you have set a default email address for…
How can I prevent automatic address selection in the Select an Address app?
You can stop the automatic address selection by configuring the Select an Address app settings. This involves disabling the automatic selection of addresses for agents in specific groups. First, retrieve the Group IDs for your account. Then,…
Is there a known bug with specifying default email addresses by group in the Select an Address app?
There might be issues with setting specific email addresses per brand and group in the Select an Address app. Users have reported that emails are not sent from the specified group address but rather from the brand's default address. If you…
How do I configure the Select an Address app to use specific email addresses per brand and group?
To configure the Select an Address app to use specific email addresses per brand and group, you need to ensure that your settings are correctly set up in JSON as per the help articles. If you find that emails are not being sent from the correct…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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